FOR IMMEDIATE RELEASE

NEW REPORTS PROVIDE NATIONWIDE SNAPSHOT OF INSURANCE COMPLAINTS
Monthly Reports Summarize Reason, Type, Resolution

ORLANDO, Fla. (March 31, 2008) — The National Association of Insurance Commissioners (NAIC) today announced the launch of new reports on its Consumer Information Source (CIS) that summarize consumers’ top complaints against insurance companies. The reports will be updated on a monthly basis.

“Choosing an insurance company is an important decision,” said Montana State Auditor John Morrison, chair of the NAIC’s Market Regulation and Consumer Affairs (D) Committee. “CIS helps protect consumers by providing information about insurance companies — such as complaints and financial information — that they can use before they purchase insurance.”

Launched in 2001, CIS provides basic company-specific information as reported to the NAIC — including amount of premiums written, assets, liabilities and licensing information — for insurance companies who file annual statements with the NAIC. The site also allows consumers to file complaints and review statistical information on previously resolved complaints against a company.

The new CIS reports aggregate the system’s complaint data, providing information about complaints by reason and type of insurance, as well as by how the complaints were resolved. The new reports include:

• Most Common Complaints by Reason for Complaint
  This report provides a three-year trend regarding the reasons consumers file complaints.

• Most Common Complaints by Type of Insurance
  This report provides a three-year trend regarding which types of coverage receive a higher or lower number of complaints.

• Most Common Complaints by Disposition
  This report provides a three-year trend regarding how complaints are ultimately resolved.

For more information about CIS, visit http://www.naic.org/

About the NAIC

Headquartered in Kansas City, Missouri, the National Association of Insurance Commissioners (NAIC) is a voluntary organization of the chief insurance regulatory officials of the 50 states, the District of Columbia and five U.S. territories. The NAIC’s overriding objective is to assist state insurance regulators in protecting consumers and helping maintain the financial stability of the insurance industry by offering financial, actuarial, legal, computer, research, market conduct and economic expertise. Formed in 1871, the NAIC is the oldest association of state officials. For more than 135 years, state-based insurance supervision has served the needs of consumers, industry and the business of insurance at-large by ensuring hands-on, frontline protection for consumers, while providing insurers the uniform platforms and coordinated systems they need to compete effectively in an ever-changing marketplace. For more information, visit NAIC at www.naic.org/press_home.htm.

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