Adobe Errors/Troubleshooting

This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.

Resolution:
Click here to view the installations instructions to resolve this issue

The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.

Resolution:
Click here for file type resolution instructions - Windows Vista
Click here for file type resolution instructions - Windows XP

You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.

Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.

This error message is a result of a several different issues:

1. User has installed an Adobe ID on more than one machine
2. User has modified the clocks on their computer
3. User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
4. User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.

Resolution: Follow these steps:

1. Uninstall Adobe Digital Editions using one of these two methods:
• Start > Programs > Adobe > Adobe Digital Editions > Uninstall
• Start > Settings > Control Panel > Add Remove Programs
2. Initiate Uninstall
3. In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:
• Start > Run > Regedit
4. Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
5. Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
6. Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
• C:\data\my digital editions
• C:\my documents\my digital editions
7. Delete any documents within these folders:
• Restore > Tasks
• Restore > Failed
8. Re-install Adobe Digital Editions (click here for installation instructions)

Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:

1. Open Adobe Digital Editions
2. Press CTRL+ALT+D
• Deauthorize Computer screen will appear explaining - "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
• Select Deauthorize
• After selecting "Deauthorize" - a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
• Click on "Quit"
3. Adobe Digital Editions will close
4. Double-click on the Adobe Digital Editions shortcut to reopen.
5. The Setup Assistant will appear, click "Continue"
• Select the option "Don't Authorize Computer"
• Click "Activate"
• Click Continue at the "Warning" screen
• Select the option "Finished"
6. Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required