Switchboard Hours: Mon - Fri 8 a.m. to 5 p.m. (Central Time)
Most employees work at the NAIC Central Office located in Kansas City, Missouri. This office is home to the following divisions:
Communications/Media Relations – Provides communications for the NAIC and its members through media relations, news releases, electronic and Web-based material, and the promotion of consumer education through Insure U.
Executive – Provides overall support to the NAIC and its members. The Executive Division includes the Finance Department and the Business Strategy, Risk Management and Compliance Department.
Financial Regulatory Services (FRS) – Provides technical expertise in areas of financial regulation, solvency regulation, financial reporting, statutory accounting, capital adequacy (risk-based capital), accounting, examinations, reinsurance, investments and international insurance issues to regulators.
Human Resources and Internal Services – Contributes to the NAIC’s internal operations, including human resources activities, facilities, records management, and copy and mail services.
Information Systems - Assists insurance regulators by providing technical infrastructure to promote shared regulatory information and systems standardization.
Insurance Products and Services - Markets publications and insurance company financial data to regulators and external customers, designs, and has oversight of the System for Electronic Rate and Form Filing (SERFF) and the State-Based Systems (SBS) Program.
Legal - Researches and analyzes developments in insurance law, provides advice to state insurance regulators and serves as in-house counsel to the association.
Member Services - Provides support to members and staff in the areas of Education and Training, Meeting Planning, and Library Resources.
Regulatory Services Division - Provides support to members and staff in the areas Actuarial & Statistical Services, Market Regulation, and Financial Regulatory Services.
Technical Services – Provides overall technology support with I-Site, MyNAIC, and StateNet. The NAIC Help Desk is staffed 8 a.m. – 5 p.m. Central time, Monday to Friday.