User Guides

Downloads & Plug-ins

Credit Card Help

The documents below provide instructions that may assist you when you encounter issues or error messages using NAIC or NIPR payment options to pay for licensing applications or online publications.

In additions, the browser maintenance instructions such as clearing your browser cache should be done routinely to minimize possible issues with viewing sites on the Internet or to clear error messages that may be pulled from your browser’s cache.

Choose the appropriate document based on the computer and browser you are using.  Unless otherwise stated, these articles were created using a Personal Computers (PC) but may be relevant to MAC computers.

After completing the instructions, if you are still experiencing issues, please contact the NAIC Help Desk at 816-783-8500 or by email to: help@naic.org

 

SOLUTIONS TO COMMON PAYMENT ISSUES

USING KASPERSKY SAFE-MONEY WITH CREDIT CARD PAYMENTS

INTERNET EXPLORER 8, 9 or 10 ROUTINE BROWSER MAINTENANCE

INTERNET EXPLORER 7 ROUTINE BROWSER MAINTENANCE

FIREFOX BROWSER MAINTENANCE

SAFARI BROWSER MAINTENANCE

MAC WITH FIREFOX