Consumer Connections (D) Working Group
Consumer Connections (D) Working Group Page
Joint Executive (EX) / Plenary Committee Summary Report
Winter 2009 Meeting Summaries Index

The Consumer Connections (D) Working Group met Dec. 6, 2009. During this meeting, the Working Group:

• Adopted its Nov. 20 conference call minutes.
• Received a presentation on the difference between insurance contract readability and plain language in insurance contracts. Discussion focused on the scope of the public hearing to be hosted by the Working Group during the Spring National Meeting. The hearing will include all lines of insurance and is open to anyone who signs up in advance to testify.
• Discussed policy oversight by the Working Group as to the type of information that should be included for use by consumers on the NAIC Consumer Information Source (CIS) Web site. Discussion focused on the trend report, the definition of “confirmed complaint” and the mapping of complaint codes. The Working Group voted to recommend to the Market Regulation and Consumer Affairs (D) Committee that the trend report be removed from the CIS and that total complaints be added to the CIS.