Application Service Hours

Internet Filing

The Internet Filing Web Site is available Monday, Thursday and Friday from 6 AM to 9 PM and 11 PM to 6 AM, and Tuesday and Wednesday from 6 AM to 7 PM and 12 AM to 6 AM. All times are Central Time. The site is generally available Saturday and Sunday but may be taken down for application and server maintenance. Should this occur, you will receive notification on your screen.

ISIS

The ISIS Web Site is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.

NIPR Internet Applications 

NIPR Web Sites are generally available 24 hours a day, however, interruptions in service may occur during scheduled maintenance windows. NIPR Gateway transaction processing will not occur during scheduled maintenance. Maintenance windows posted below based on Central Standard Time.

Monday - 11 PM to Tuesday 7 AM
Tuesday - 11 PM to Wednesday 7 AM
Wednesday - 9 PM to Thursday 7 AM
Thursday - 11 PM to Friday 7 AM
Friday - 11 PM to Saturday 7 AM
Saturday - 1 PM to Monday 7 AM

Customer and technical support is limited to 8:00 AM to 5:00 PM Monday through Friday.

I-SITE

The I-SITE Web Site is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.

Transaction Utility becomes unavailable at noon on the last Friday of every month and it becomes available again the next time I-SITE is available (currently 6 PM Sunday).

SERFF
The SERFF system is available 24 hours a day, seven days a week, except during maintenance windows. The scheduled maintenance window for SERFF is every Wednesday from 9 pm to 2 am CST and every third Saturday from 10 pm until 2 am CST. Other maintenance will be scheduled as necessary. Users will be notified 24 hours prior to the maintenance whenever possible. Industry users should note that their remote hosters may have additional maintenance periods. Contact your remote hoster for details.

Technical support is available for the SERFF application from 8 am to 5 pm Monday through Friday. The SERFF Help Desk can be contacted by calling 816-783-8990 or e-mailing serffhelp@naic.org. Additional resources for users are available at www.serff.com and within the SERFF application's Online Help database.

The hours listed above are all Central time.