State Request

What is State Request?

Often, a state needs data stored in the NAIC databases to fulfill regulatory reporting purposes, but that data may not be available through standard I-SITE reports. Although the NAIC supports the use of Microsoft Access as an ad hoc reporting tool to extract data, a state regulator may lack experience with Access, time to develop a query or report, or the manpower to develop a report. In that event, the NAIC State Request staff is available to consult with the state and/or develop a report with the required data.

The data can be delivered in many forms, including:

  • Hardcopy reports delivered by fax, mail, or electronically;

  • Raw data in a customized format exportable to various file types (MS Access, MS Excel, MS Word, Text Delimited, Text Fixed Length, Lotus 1-2-3, etc.) using various media (CD ROM, 3 ½ Diskette, tapes, etc.); and

  • Customized MS Access Application.

What can State Request staff do for me?

The State Request staff at the NAIC handles a variety of orders, including:

  • Ongoing Orders - These are orders that occur on an regular basis, and have an assigned deliverable date.

  • New Orders - These are projects that have never been done by State Request staff and are typically done in MS Access.

  • Enhancement Orders - These are previously completed custom MS Access applications that need minor enhancements or adjustments for the new financial data year.

  • Emergency Orders - These are done as quickly as possible to fulfill an immediate need.

So that the State Request staff can assist as many member states as possible with these projects, guidelines have been established. To meet these guidelines the order must:

  • Come from a state department of insurance, fair plan, guaranty association or other entity mandated by the state insurance department;

  • Deal with data from one of the NAIC databases;

  • Not be available through the I-SITE; and

  • Take less than 40 hours to complete. If the order will require more than 40 hours, the IS Director's approval will be needed.

Alternatives are available for orders that do not meet all the above guidelines.

  • If the order comes from somewhere other than a state department of insurance, fair plan, guaranty association, or other entity mandated by the state insurance department, the NAIC Store (Insurance Products & Services Division) can process the order.  

  • The order can be completed by an on-site consultant or the NAIC may hire a consultant and supervise the work.

  • The NAIC can charge a flat fee to the customer.

  • A state entity can attempt to have the priority of the request elevated by a committee.

How do I get Help from the State Request Staff?

State Request services for qualifying projects are available to all NAIC members. The first step in requesting these services is to contact the NAIC Help Desk via e-mail or telephone 816.783.8500.   The analysts can determine if the needed data is available via an existing source, help you get the data yourself or refer you to the State Request staff.

If it is determined that the State Request staff can best handle the request, a staff member will call you to determine your needs and time requirements. It is strongly suggested that you provide a minimum of three months notice. The State Request staff has many responsibilities and may be working on several projects at the same time-many with defined deadline dates. Although requests will be considered on an individual basis and accommodated to the extent possible, insufficient notice may result in your not being able to get help when you need it.

What should I know when I'm contacted by the State Request Staff?

You need to know what you need, and where the information comes from. A good way to communicate what you need would be to create a rough outline of the report that you need, and to put on the report where the information comes from by referring to the Financial statements.