Reporting Hurricane/Flood Insurance Claims

Insurance Company Toll-Free Catastrophe Hotlines

Federal Flood Insurance Information

Shelter's and Aid Centers:

1-866-438-4636

If you have immediate emergency needs for food, clothing, shelter, or medical care contact one of the local offices of the American Red Cross.

Louisiana Special Needs Shelter Information

Triage Phone Numbers:
Alexandria: 800-841-5778
Shreveport: 800-841-5776
Baton Rouge: 800-349-1372
Monroe: 866-280-7287
Houma/Thibodaux: 800-228-9409
Slidell/Hammond:  866-280-7724
Lafayette:  800-901-3210
Lake Charles:  866-280-2711

Louisiana Animal Evacuation:

Alexandria
Large & Small  318-442-4222
(all vet clinics will accept)

Lamar Dixon - Gonzales
Large Animals

Shreveport - LSU-S
(pets only, no livestock)

West Monroe
- Ike Hamilton Coliseum

State Departments of Insurance

Alabama

800-433-3966
334-241-4141 (outside Alabama)

Florida

1-800-22-STORM (1-800-227-8676) (Hurricane Related Claims)
1-800-342-2762 (FL Only-Statewide Helpline)
1-850-413-3030 (External Helpline Number)

Link to Press Release on location of consumer service professionals available to assist victims of Hurricane Katrina

Louisiana

225-342-5900 (outside Louisiana)
1 800-259-5300 (Louisiana only)
Hurricane Katrina Information
Insurance Company Contact Information (PDF)

Breaking News from Louisiana Department of Insurance for Insurance Companies (PDF)

Mississippi

Toll-free hotline for Mississippi resident's displaced by Hurricane Katrina: 866.856.1982

Statewide Toll Free: 800 562 2957 (Consumers Only)
1-800-880-6161 State Board of Contractors
1-800-281-4418 Attorney General’s Office/Consumer Protection Division

Texas

1-800-252-3439 Consumer Help Line

Many consumers from Louisiana, Mississippi, and Alabama have relocated to Texas in the wake of Hurricane Katrina. While it is uncertain when they will be able to return to their homes, those leaving flooded areas may have questions about their insurance but do not know where to turn for help. To assist those evacuees in Texas, the Texas Department of Insurance (TDI) has a toll-free Consumer Help Line (800-252-3439) to assist consumers with questions regarding their insurance.

To obtain electronic access to the list of insurance carriers that have set up disaster hot lines to help their policyholders, consumers may visit the TDI Storm Link webpage.