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WASHINGTON, D.C. (Nov. 15, 2012) — State insurance regulators, working cooperatively through the National Association of Insurance Commissioners (NAIC), are coordinating efforts to assist New Jersey and other Eastern Seaboard residents in the aftermath of Superstorm Sandy. To help field calls and respond to residents‘ needs, the NAIC has set up a consumer assistance call center this week in the NAIC‘s Central Office in Kansas City.

The call center will initially help support the New Jersey Department of Banking and Insurance, as they respond to a high volume of  telephone calls regarding losses associated with the disaster. Volunteers in the call center will work directly with the public, performing such tasks as responding to general inquiries as well as collecting claims information, which will then be transmitted to the New Jersey Department.

“State insurance regulators from across the country are united to provide assistance to our colleagues in New Jersey and other states that may need assistance or support services during this disaster recovery,” said Kevin M. McCarty, NAIC President and Florida Insurance Commissioner. “This call center will effectively allow us to centralize and maximize our ability to promptly assist consumers during this difficult time. Our successful coordinated efforts following Hurricane Katrina demonstrated our readiness for recovery and we are confident our response systems are in place to act appropriately.”

“The quick mobilization of this consumer call center is yet another example of the collaborative strength of our state-based regulatory system,” said Kenneth E. Kobylowski, Acting Commissioner of the New Jersey Department of Banking and Insurance. “Consumers can count on the fact that our national system of state regulation has experts on the ground, ready to respond in disaster recovery efforts and to answer questions, address concerns and facilitate the claims process.”

The center, which will initially be staffed by regulators from Iowa, Kansas, Missouri and Nebraska, is operational beginning today and expected to handle calls for several months. The center will operate Monday-Friday, 8am-5pm CT.

About the NAIC

The National Association of Insurance Commissioners (NAIC) is the U.S. standard-setting and regulatory support organization created and governed by the chief insurance regulators from the 50 states, the District of Columbia and five U.S. territories. Through the NAIC, state insurance regulators establish standards and best practices, conduct peer review, and coordinate their regulatory oversight. NAIC staff supports these efforts and represents the collective views of state regulators domestically and internationally. NAIC members, together with the central resources of the NAIC, form the national system of state-based insurance regulation in the U.S. For more information, visit

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