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The NAIC Help Desk provides technical support and customer service for NAIC applications, products, and services, to enhance productivity within the Insurance Community.
Recommended Browsers and Operating Systems
How to Reach Us
The NAIC Help Desk is staffed from 8 a.m. to 5 p.m. Central Time, Monday through Friday (except holidays). You can contact the Help Desk by the methods shown below.
- Speak with a Help Desk analyst by calling 816.783.8500
- Send an E-mail to the Help Desk (help@naic.org)
- Send a fax to 816.460.7456
Application Service Hours
All times are Central Time
Internet Filing
The Internet Filing Web Site is available Monday, Thursday and Friday from 6 AM to 9 PM and 11 PM to 6 AM, and Tuesday and Wednesday from 6 AM to 7 PM and 12 AM to 6 AM. All times are Central Time. The site is generally available Saturday and Sunday but may be taken down for application and server maintenance. Should this occur, you will receive notification on your screen.
ISIS
The ISIS Web Site is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.
NIPR Internet Applications
NIPR Web Sites are generally available 24 hours a day, however, interruptions in service may occur during scheduled maintenance windows. NIPR Gateway transaction processing will not occur during scheduled maintenance. Maintenance windows posted below based on Central Standard Time.
Monday - 11 PM to Tuesday 7 AM
Tuesday - 11 PM to Wednesday 7 AM
Wednesday - 9 PM to Thursday 7 AM
Thursday - 11 PM to Friday 7 AM
Friday - 11 PM to Saturday 7 AM
Saturday - 1 PM to Monday 7 AM
Customer and technical support is limited to 8:00 AM to 5:00 PM Monday through Friday.
I-SITE
The I-SITE Web Site is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.
Transaction Utility becomes unavailable at noon on the last Friday of every month and it becomes available again the next time I-SITE is available (currently 6 PM Sunday).
SERFF
The SERFF system is available 24 hours a day, seven days a week, except during maintenance windows. The scheduled maintenance window for SERFF is every Wednesday from 9 pm to 2 am CST and every third Saturday from 10 pm until 2 am CST. Other maintenance will be scheduled as necessary. Users will be notified 24 hours prior to the maintenance whenever possible. Industry users should note that their remote hosters may have additional maintenance periods. Contact your remote hoster for details.
Technical support is available for the SERFF application from 8 am to 5 pm Monday through Friday. The SERFF Help Desk can be contacted by calling 816-783-8990 or e-mailing serffhelp@naic.org. Additional resources for users are available at www.serff.com and within the SERFF application's Online Help database.
UCAA
The UCAA system is available 24 hours a day, seven days a week, except during maintenance windows. The scheduled maintenance window for UCAA is every Wednesday from 9 PM to 2 AM Central time, and the third Saturday of every month from 10 PM to 2 AM Central time. Any data entered during a maintenance window will not be saved.
Technical support is available from 8 AM to 5 PM Central time Monday through Friday. The NAIC Help Desk can be contacted by calling 816-783-8500 or emailing help@naic.org. Additional resources are available on the UCAA web site under Electronic Application, User Guides.
The hours listed above are all Central time.
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