|If you have difficulty accessing information on the NAIC websites, please contact firstname.lastname@example.org and provide your contact information, the URL (web address) of the content you are trying to access and the problem you are experiencing. We will attempt to provide the information you're seeking as well as amend the problem.|
|Automated Valuation Service (AVS) User Guide|
|UCAA Corporate Amendment Company User Guide|
|UCAA Expansion Company User Guide|
|Downloads and Plugins|
NAIC FTP Secure Client Software
The Adobe Acrobat Reader Plug- In is used to view the PDF standard format.
The NAIC Service Desk provides technical support and customer service for NAIC applications, products, and services, to enhance productivity within the Insurance Community.
How to Reach Us
The NAIC Service Desk is staffed from 8 a.m. to 4 p.m. Central Time, Monday through Friday (except holidays). You can contact the Service Desk by the methods shown below.Having trouble with credit card payment?
RSS is a great way to keep up on news, updates, and consumer alerts from the NAIC. An RSS reader keeps track of new information on your favorite sites. Simply download an RSS reader, click on the RSS icon on the NAIC's page, copy the URL, and then paste the URL to your RSS reader. Some browsers have a built-in RSS reader and allow you to simply click "Subscribe" to receive updates from that page. Once your RSS is set up, the updates will start flowing directly to you.
NAIC Enterprise Architecture
The NAIC Enterprise Architecture is the Information Technology (IT) architecture shared by NAIC/NIPR applications. The architecture consists of infrastructure, platform, and security services that provide operational, security, and hosting capabilities to NAIC/NIPR applications.
User Organization Responsibilities
This section describes some of the controls that should be in operation at user entities (clients) to complement the controls at the NAIC. User auditors should determine whether user entities have established controls to provide reasonable assurance that:
Application Service Hours (All times are Central Time)
The Internet Filing website is available Monday, Thursday and Friday from 6 AM to 9 PM and 11 PM to 6 AM, and Tuesday and Wednesday from 6 AM to 7 PM and 12 AM to 6 AM. All times are Central Time. The site is generally available Saturday and Sunday but may be taken down for application and server maintenance. Should this occur, you will receive notification on your screen.
The IAO website is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.
The I-SITE website is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.
The UCAA system is available 24 hours a day, seven days a week, except during maintenance windows. The scheduled maintenance window for UCAA is every Wednesday from 9 PM to 2 AM Central time, and the third Saturday of every month from 10 PM to 2 AM Central time. Any data entered during a maintenance window will not be saved.
Technical support is available from 8 AM to 4 PM Central time Monday through Friday. The NAIC Service Desk can be contacted by calling 816-783-8500 or emailing email@example.com. Additional resources are available on the UCAA website under Electronic Application, User Guides.
The hours listed above are all Central time.
Using NAIC Websites and Secure Applications
NAIC Service Desk Support
To report security and availability failures, incidents, or concerns please send an email to firstname.lastname@example.org.
Other browser versions and operating system platforms may have received some testing and are not excluded as options for viewing the websites but have not been thoroughly evaluated for compatibility—using them may yield unintended viewing results.
Section 508 Guidance
If you have difficulty accessing information on the NAIC websites, please contact email@example.com and provide your contact information, the URL (web address) of the content you are trying to access and the problem you are experiencing. We will attempt to provide the information you're seeking as well as amend the problem.
Other File formats
NAIC Secure Applications
Operating System Recommendations
Adobe Acrobat Reader Requirements
Secure Browser Recommendations
Recommended Browsers for NAIC Secure Applications
Some NAIC applications may not support all of the recommended browsers due to special application needs and/or possible software issues in browsers. The State Based Systems (SBS) application must use Microsoft Internet Explorer.